User Terms and Conditions

These Terms and Conditions explain the rules that govern your use of Posido’s online services and set out the legal relationship between you and us. We ask that you read them carefully before creating an account or placing bets. By registering and using our platform you agree to comply with these terms, any gameplay rules and any additional terms that apply to specific products or promotions.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account per person is permitted unless we agree otherwise. You must not transfer your account credentials or allow others to use your account. If you suspect unauthorised access you should change your password immediately and contact support.

Verification and identity checks

We require verification of identity, age and payment details to comply with our verification checks and to process withdrawals. You must provide any documents we reasonably request. Accounts may be temporarily suspended until verification is complete.

Eligibility requirements

To use our services you must be at least 18 years old and legally permitted to gamble in your jurisdiction. Certain countries and persons may be restricted from using our services; the current list of restricted jurisdictions is available on our site. It is your responsibility to ensure that your use of the site is lawful where you are located.

Acceptable platform use

You must use the platform lawfully and not for any fraudulent or abusive purpose. Prohibited behaviour includes money laundering, use of stolen payment details, collusion, account sharing, and use of automated tools or bots. We reserve the right to close or restrict accounts that breach these rules and to recover any funds obtained through prohibited activity.

General bonus and promotion rules

All promotions are subject to their own terms and these general terms. Bonuses may carry wagering requirements, game restrictions and maximum stake limits during play. We may exclude certain payment methods from promotional eligibility and may place limits on maximum cashout from bonus wins. Promotions may be withdrawn or varied at our discretion and are available only to eligible accounts.

Deposits and withdrawals

Deposits must be made using payment methods accepted in your country. Withdrawals will be processed to the same source where possible and are subject to verification checks. We may hold, delay or refuse withdrawals where we reasonably suspect fraud, dispute the source of funds or require further KYC checks. Any applicable fees and processing timeframes will be disclosed in the payments section of your account.

Dispute resolution

If you have a complaint please contact our support team so we can investigate. We will aim to resolve issues promptly and fairly. If a complaint cannot be resolved directly, we will provide information on independent dispute resolution options where available and appropriate.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to account holders by email or a site notice. Continued use of our services after changes are published constitutes acceptance of the revised terms, so you should review them periodically.

If you need assistance please contact [email protected].