Contact Our Team
Our support team is available to assist with account queries, deposits and withdrawals, verification, technical issues or general feedback. Use live chat for the quickest response, or email us for detailed enquiries and document submissions. Telephone support is available for urgent matters during business hours. We aim to respond promptly and courteously to all requests and can guide you through payments, responsible gambling tools and any account-related concerns. Contact the team and we'll help you get back to play.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for accounts, payments & technical) |
| General enquiries | [email protected] (company enquiries, policy and feedback) |
| Affiliates | [email protected] (partner team and applications) |
| Phone | +44 20 7946 1823 (calls only) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Assistance
Email is our preferred contact method for detailed requests, account issues or cases that need documents or explanations. Please send messages to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. Providing full information helps us process your request faster and avoids unnecessary delays.
Submit Your Inquiry
Contact Posido support - use the form below and include your account ID if you have one. Name Email Message Send message Typical reply time within 48 hours. For security, do not include full payment details.Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day, and simple account or payment questions are usually resolved in that time. More complex cases, such as KYC checks or disputed withdrawals, may take longer depending on the issue and required checks. For faster service, please include your account ID and relevant screenshots when you contact support.
Feedback
Your feedback matters to us - please share any suggestions, ideas or issues you spot on the site. We review every message carefully and use what we learn to improve games, promotions, payments and customer support. Send your thoughts via the help centre or live chat and help us make the site easier to use and more enjoyable for everyone.