Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you use Posido. We take your privacy seriously and set out below the types of data we process, why we process it and how you can exercise your rights. If you have any questions about this policy, you can contact us using the details at the end of the page.

Types of data we collect

Personal data

We collect information you provide when you register an account, make a deposit, place bets or contact support. This typically includes your name, date of birth, email address, telephone number, billing address and identity documents where required for verification.

Technical data

When you use our site we collect technical data such as IP address, device and browser type, screen resolution, operating system, language settings and connection data. We also record usage information like pages visited, games played and session times to maintain service quality and detect fraud.

Transactional data

We record details of financial transactions you make through Posido, including payment method, transaction amounts, currency, date and status. Transaction records are used for account management, reporting and to meet anti-money laundering checks where applicable.

How we use your information

Your data is used to create and manage your account, process payments, verify identity, provide customer support and deliver the services you expect. We also use information to detect and prevent fraud, comply with legal obligations, and to improve our site, games and technical performance. We will not use your personal data for marketing without your consent where required by law.

Data protection practices

We hold your data on secure servers and apply reasonable technical and organisational measures to protect it. Access to personal information is restricted to authorised staff and service providers who need the data to perform their roles. We review our security measures regularly and take steps to address identified risks.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support secure logins, analyse site usage and personalise content. You can manage cookie settings through your browser. Some site features may not work correctly if cookies are disabled. We may also use third-party analytics and advertising partners who set their own cookies.

User rights

You have rights over your personal data, including the right to access the information we hold, request correction of inaccurate details, object to certain processing and request restriction of processing. Where applicable you may also request data portability. Requests will be handled in line with applicable data protection law.

Access, correction and deletion

To access, correct or request deletion of your account data, contact our privacy team. We will verify your identity before making any changes. Please note that we may retain certain information where necessary for legal, regulatory or legitimate business purposes such as fraud prevention and dispute resolution.

Information sharing and third parties

We share data with third parties only where necessary to provide services, process payments, carry out verification checks or comply with legal obligations. This includes payment processors, identity verification suppliers, analytics providers and regulatory or law enforcement bodies when required. We require these partners to protect your data to standards consistent with this policy.

Privacy policy updates

We may update this Privacy Policy from time to time. When we make material changes we will notify registered users via the account or by email. Continued use of Posido following an update constitutes acceptance of the revised policy.

Contact

If you have questions or wish to exercise your rights please contact us at [email protected].